At Import Your Parquet, protecting your personal data is a priority. This privacy policy explains what data we collect, why we process it, how long we keep it and what your rights are. It is drawn up in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act (loi Informatique et Libertés).
This policy applies to the importyourparquet.com website and to all our European oak flooring sales services (orders by the m², project support and trade area).
1. Data controller
The controller of your personal data is:
- Shop: Import Your Parquet
- Legal identity: UAB Import Your Parquet, a company incorporated under Lithuanian law, registered under No. 308006410, EU VAT number LT100020779819 — Registered office: V. Nagevičiaus g. 3, LT-08237 Vilnius, Lithuania
- Contact for any data-related question: contact@importyourparquet.com
- Showroom: 6b rue Bossuet, 91160 Longjumeau, France (by appointment)
- Phone: +33 6 43 23 03 45
No data protection officer (DPO) has been appointed to date. You can send any request concerning your data to the email address above.
2. Data we collect
We only collect the data needed for our services to work properly. Depending on your relationship with us, this may include the following categories:
- Identity data: title, surname, first name and, where applicable, company name and position (in the trade area).
- Contact details: email address, phone number.
- Delivery and billing address: full postal address, country.
- Order data: products ordered, areas, chosen finishes and patterns, amounts, purchase history.
- Payment data: card payments are processed by our secure payment provider. We do not have access to, and do not store, your full card number.
- Browsing data: IP address, browser and device type, pages viewed, data from cookies (see the dedicated section).
- Correspondence: the content of messages you send us by contact form, email or phone.
Data that is mandatory to process an order or request is indicated in our forms. If you do not provide it, we may not be able to process your request.
3. Purposes: why we use your data
Your data is processed for specified and legitimate purposes:
- Processing, preparing and tracking your flooring orders.
- Organising the delivery of your orders throughout Europe and keeping you informed of their progress.
- Managing payments and preventing fraud.
- Providing customer service, answering your questions and handling after-sales follow-up.
- Handling requests and quotes from the trade area (retailers, architects, interior designers, flooring fitters).
- Complying with our accounting, tax and legal obligations (invoicing, keeping supporting documents).
- Improving our website and measuring its audience.
- Sending you, with your consent, our newsletter and news.
4. Legal bases
Each processing operation is based on a legal basis provided for by the GDPR:
- Performance of the contract: order processing, delivery and customer service.
- Legal obligation: keeping invoices and complying with accounting and tax obligations.
- Legitimate interest: securing the website, preventing fraud, improving our services and managing the business relationship.
- Consent: sending the newsletter and placing non-essential cookies. You can withdraw your consent at any time.
5. Recipients and processors
Your data is never sold. It is accessible only to authorised persons within Import Your Parquet and to carefully selected providers acting as processors, on our behalf and according to our instructions:
- Payment provider: Paysera LT, UAB (Vilnius, Lithuania), for the secure processing of payments by bank card, Apple Pay and Google Pay.
- Carriers and logistics partners: for shipping and delivering your orders.
- Website host: Hostinger International Ltd, 61 Lordou Vironos Street, 6023 Larnaca, Cyprus.
- Website translation tool: to offer our content in several languages.
- Audience measurement tool and technical solutions: under the conditions described in the Cookies section.
Our providers are bound by confidentiality and security commitments in line with the GDPR. Your data may also be disclosed to administrative or judicial authorities where required by law.
6. Retention periods
We only keep your data for as long as necessary for the purposes for which it was collected:
- Order and customer data: for the duration of the business relationship, then kept for evidence purposes and to manage guarantees.
- Accounting documents and invoices: 10 years, in accordance with legal obligations.
- Prospects and contact requests: up to 3 years from the last contact.
- Newsletter consent: until you unsubscribe, then for a limited period for evidence purposes.
- Browsing data and cookies: according to the periods specified in the Cookies section (a maximum of 13 months for cookies).
7. Data transfers outside the European Union
Our data is hosted and processed within the European Union as far as possible. Some of our providers may, however, process data outside the European Union. In that case, we ensure that these transfers are covered by appropriate safeguards provided for by the GDPR, such as a European Commission adequacy decision or standard contractual clauses. You can obtain a copy of these safeguards by contacting us at contact@importyourparquet.com.
8. Your rights
Under the GDPR, you have the following rights over your personal data:
- Right of access: obtain confirmation that your data is being processed and receive a copy of it.
- Right to rectification: correct inaccurate or incomplete data.
- Right to erasure: ask for your data to be deleted, subject to our legal retention obligations.
- Right to object: object to processing based on our legitimate interest or to direct marketing.
- Right to restriction: ask for processing to be temporarily suspended.
- Right to data portability: receive the data you have provided to us in a structured, machine-readable format.
- Right to withdraw your consent at any time, without affecting the lawfulness of processing already carried out.
To exercise these rights, send your request by email to contact@importyourparquet.com or by post to our showroom address, specifying your request. We may ask you for proof of identity if there is reasonable doubt about your identity. We will reply within one month.
If, after contacting us, you consider that your rights are not being respected, you may lodge a complaint with the French data protection authority, the Commission nationale de l'informatique et des libertés (CNIL), 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France, www.cnil.fr.
9. Cookies
Our website uses cookies and similar technologies to work properly and improve your experience. They fall into the following types:
- Necessary cookies: essential for the website to work (cart management, security, session). They do not require your consent.
- Audience measurement cookies: help us understand how the website is used so that we can improve it. They are placed with your consent.
- Preference cookies: remember your choices (language, display preferences) to make browsing smoother.
On your first visit, a banner lets you accept, refuse or configure non-essential cookies. You can change your choices at any time via the website's cookie settings or your browser settings. Cookies last no longer than 13 months.
10. Security
We implement appropriate technical and organisational measures to protect your data against loss, alteration, disclosure or unauthorised access, in particular secure connections (HTTPS) and access restricted to authorised persons only.
11. Contact
For any question about this privacy policy or the processing of your personal data, you can write to us at contact@importyourparquet.com or call us on +33 6 43 23 03 45. You can also read our legal notice and our terms of sale.
This privacy policy may be updated at any time to reflect changes in the law or in our services. The applicable version is the one published on this page. Last updated: 3 July 2026.